Delivery times

Once the order is confirmed on the phone, it takes us 1 to 2 working days to hand the parcel to a carrier, and the carrier a further 3 to 7 working days depending on the country. The tracking details come from us: on the call that confirms your order, or whenever you ask — see track your order. These are estimates drawn from how the route normally runs, not guaranteed dates.

For destinations outside the EU and the UK, import duty, customs fees and local taxes may be charged on arrival. They are set by the destination country, are not part of our prices and are payable by the recipient.

We are not responsible for delays caused by customs, by the carrier or by events outside our reasonable control. If a parcel goes missing, tell us and we will trace it, send it again or refund it.

Nothing. We make no delivery charge on any order, to any country we serve, and there is no minimum spend to reach first.

The price you see on a product page is the whole of what you pay. No line is added at the end of the order form, and none is added on the doorstep.

Once the order is confirmed on the phone, we take one to two working days to hand the parcel over, and the carrier three to seven working days more, depending on how far it is going.

Those are the times the routes normally run, not promises. When one slips, track your order explains what to do about it.

Inside the EU and the UK, no. For destinations beyond them, import duty and local taxes can be charged when the parcel lands.

Those are set by the destination country, not by us. They are not part of our prices and they are payable by whoever receives the parcel.